Q&A’S
Our most asked questions
Q : My child is 18 month can they use the inflatables and do they have to pay full price?
A: Our recommended age cap for using the inflatables is 3 to 14 years old. Adults are strictly prohibited from entering the inflatables, even to assist younger children. Three-year-olds are permitted on the attractions alongside older children, as we have observed that children under 3 struggle to bounce and play due to the more boisterous behavior of older kids. Non-bouncers are not required to purchase a wristband, but they are not permitted to bounce on the inflatables. Regardless of age, all children are charged the same price for wristbands. Our wristband prices are set at the lowest possible rate, and everyone must pay the full price without exception.
Q: Can we bring a picnic?
A: Of course, we also have a hot food kiosk selling a range of delicious snacks including, Burgers, hot dogs, chips and chicken burgers. Feeling thirsty? Bottles of water, cans of juice or perhaps a slush?
Q: My session was cancelled because of the rain, can i come tomorrow or have a refund?
A: In certain circumstances, such as inclement weather or strong winds, it may be necessary to cancel or reschedule a session. If this occurs prior to the start of the session, please inform us of your preferred alternative session, and we will adjust your booking accordingly. Should you be unable to attend any other session, rest assured that we will provide a full refund if you have not checked in for a rescheduled session that was subsequently cancelled.
A: Can adults buy a wristband to help our children?
A: Adults are strictly prohibited from using any of the inflatables and are not required to purchase a wristband. We recognize that some children may experience fear at the top of slides or encounter difficulty climbing stairs to reach the summit. It is essential that children are capable of ascending independently or with assistance from siblings or peers. This is why we recommend a minimum age of 3 years old up to 14 years old for participation. Each attraction has an attendant supervising, they are trained to help your child slide down if they are struggling.
Q: I do not want to prebook a ticket, can i pay on the gate?
Yes, we accept both cash and card payments at the gate. Pre-purchase bookings are not mandatory for all sessions except for the ASN Sessions. Each session has a capacity limit, and if online bookings reach that limit, walk-ins will not be available. Additionally, a limited number of walk-in wristbands will be available, as pre-purchase ticket holders are guaranteed entry with their wristbands. It is advisable to pre-purchase tickets as previous events have reached capacity, resulting in turning away attendees.
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